We are monitoring the ongoing Coronavirus (COVID-19) pandemic closely and are complying with the Government’s guidance for the workplace.
Our offices are still open, and we are processing samples and fulfilling orders. To keep you safe we are washing and sanitising our hands before packing orders and they are then placed in our daily mailing services. Unfortunately we cannot allow drop-ins at our office until further notice and all sample collection appointments have been postponed.
The laboratories are still open, are adhering to local guidelines and are processing samples as usual. If delays due to social distancing measures are likely to affect your results due date, then we will inform you immediately.
We are experiencing logistic delays with all our delivery partners especially where an actual sample needs to be processed overseas. It will be appreciated that these delays are beyond our control and whilst every effort is made to minimize such delays these delays are inevitable given the significant reduction in scheduled flights; If you have posted samples back to us but have not received notification that they have been received please track them and check your junk or spam folder before contacting us to request an update.
Please quote your case reference number when contacting us to enable us to respond more quickly.
All results are still being issued on time and you will be contacted if we anticipate any delay with your case.