Very good info provided whn made contact and the timeline was spot on and price was affordable

New Zealand, 15 Jan 2024

Fast easy ordering and reliable results

New Zealand, 03 Feb 2024

Very satisfied! Even more thrilled that I received the results earlier than expected!

New Zealand, 12 Feb 2024

It was an easy process. I called up to ask about the test & to buy. The staff were very friendly & helpful.

New Zealand, 26 Feb 2024

Very happy with all aspects of service.

New Zealand, 10th Mar 2024

Thank you, I am very impressed with your efficiency, as you can imagine my clients are very anxious.

New Zealand, 15 Mar 2024

Thanks so much for sending me the test result. I am very impressed with your prompt process. Thanks again for your time.

New Zealand, 24 Mar 2024

I would like to take this opportunity to thank you for your time and prompt response.

New Zealand, 07th Apr 2024

Thank you for getting the report back to me so quick. I really appreciate the extra effort and thank you for you best wishes.

New Zealand, 11 Apr 2024

Thank you for the incredible report! So many friends are kicking themselves for not finding y’all and going with [another company] first, can’t wait to test our other guy too

New Zealand, 20 Apr 2024

Like all first time parents, meeting our ball of fluff was love at first sight. We where naively oblivious to any possible health complications that our pup might have. Over our first year together, we wondered what percentage of both breeds he was, and any possible health risks, and decided to look into DNA testing. After researching, it didn’t take long to find that PetGen provides the most extensive and detailed report, listing every possible genetic disease, plus a family tree of his ancestor’s breed profiles. The process was quick and easy. We received progressive updates along the way, excitedly awaiting results. When our report arrived, we gathered around to find a surprise that Teddy has a third breed in him that both his parents have genes of. Nothing is more relieving that a report of zero single gene diseases. Plus knowing our percentage risk of any complex diseases, helps us work on diet, supplements and any possible prevention. Knowing the exact genetic make up of our dog has helped us understand his character, his mannerisms, and allows us to cater for his specific needs. Thank you PetGen for providing such an amazing report, we can sleep easy knowing our pup is in good health.

Australia, 20 Jan 2023

My dog (Sasswatch) had a very miserable time for a while. She was constantly scratching to the point of wounds in her armpits and head; hair loss especially around the head and arms; and puffy eyes needing medication. She looked horrible and sad.

She was really lethargic. Her mammary glands were swollen to the point of looking pregnant. I took her to the vet who gave me some options, but I chose to go with the DNA testing first.
It may just be new allergens as she is now about one and a half and maybe she had never encountered a new spring allergen thus leading to problems.

Your testing (I did the insensitivity test with you) found very high insensitiviy to pork, lamb and chicken. She had been eating these for a long time and over Spring developed problems. She was also found insensitive to other things, one of which was seitan and onions (we were eating a lot of curries at the time). She often had our food scraps.

Virtually everything was exacerbating the condition and I ended up changing her diet to a very bland cooked one prepared by me with mostly kangaroo (she also eats some beef but not so keen on it), rice, sweet potato, potato, cheese, milk (she loves dairy), eggs, carrot and a few other vegies. I also supplement with an Aussie dry food diet with mostly kangaroo to ensure she isn’t missing any nutrients/minerals/vitamins.

When I changed her diet, I was able to stop the eye medication after 1 day (I had been using it about 3 months), and I saw a noticeable change in her scratching straight away, though it took some weeks for this to settle down.

My dog is now energetic, has beautiful silky fur again and only scratches occasionally (no more than I would). My little Amstaff is now happy and healthy. There is nothing worse than a miserable pet that can’t tell you what is wrong with them!
I think that there is probably many pets that suffer for a very long time if not lifelong, when a diet may be what they need for their bodies to reprogram. I would recommend easyDNA testing with you as an important tool for any pet lover. Please feel free to use my testimony in your advertising. I am so happy that my little girl is back to normal.

I also used some bovine colostrum later in her diet (had been prescribed by a naturopath for my son when he was about 4 and had tummy problems) to help her gut microflora.

I have recently even started trying her on pork, lamb and chicken in small amounts and so far, so good.

Thank you for a great service.

Australia, 10 Jan 2022

Without your help in identifying what my dog was allergic too, especially Blue Thomson with Sunflower Oil, he would of continued to suffer with hives, and sever rashes. The vet told me no more steroid shots. I know your tests are accurate as the food I was feeding changed their formula and started using sunflower oil. I immediately saw the return of hives. I would of never known this sever allergy. Thank you so much for making the test affordable. You saved me so much time and torment for my dog.

United States, 28th Feb 2022

Very fast turnaround, efficient service.

Australia, 9 Mar 2022

Very Easy and Professional Service! So friendly and happy to go above and beyond to assist when needed!

Australia, 9 June 2022

Using EasyDNA was a breeze, they were able to confirm which test I needed to purchase. Once purchased it was promptly sent out. I had to order another test due to user error this was sent express post. Results came back before the expected date. Highly recommend EasyDNA

Australia, 9 Oct 2022

Easy and clear process, all information is available in the website. Their communication is excellent throughout the process.

Australia, 9 Oct 2022

Simple to do. Had no complications or issues with the process.
Quick turn around and easy to read results.
Very happy with the experience!

Australia, 9 Oct 2022

Quick and efficient!

Australia, 11 Nov 2022

Everything was great

Australia, 01 Jan 2021

EasyDNA did a great job during a very difficult time globally.

New Zealand, 08 Jan 2021

Thank you easyDNA for all your assistance you made this experience so simple and it really is easy!. Your company’s professionalism and discretion is second to none.

Australia, 06 Jan 2021

Very happy with service

Australia, 04 Dec 2019

Very happy with the service

Australia, 11 Dec 2019

Positive experience

Australia, 19 Dec 2019

Thank you for your assistance with everything it is much appreciated

New Zealand, 17 Dec 2019

Nothing really to add we were very happy with the whole experience. Thank you

Australia, 13 Dec 2019

This for me was a very complicated process made very easy. Thankyou.

Australia, 08 Dec 2019

I was happy that it was discreet and so easy and helpful.

New Zealand, 02 Dec 2019

Appreciate the ease of the whole process. Did exactly what was said and results were back earlier than expected

New Zealand, 22 Oct 2019

Great service highly recommended

New Zealand, 06 Oct 2019

All my communication with you has been very professional and very prompt. I really appreciate the patience that your team had with me as I tried to work out what to do and my next steps etc.

New Zealand, 04 Oct 2019

Everything was carried out to my satisfaction in a friendly efficient and professional manner

Australia, 09 Oct 2019

Quick and timely very good customer services

Australia, 30 Oct 2019

Loved the results format and fast turn around time

Australia, 06 Oct 2019

Quick and easy

Australia, 10 Oct 2019

Service was wonderful and staff were very friendly and explained everything

Australia, 10 Oct 2019

Im happy the testing was dinner but unhappy with the 0% results

Australia, 20 Oct 2019

Im glad to finally have closure on who my father is. Thankyou!

Australia, 22 Oct 2019

Very happy with the service I received. Customer support is excellent and would absolutely recommend your services to others

Australia, 17 Oct 2019

Very approachable staff and great customer service thank you!

Australia, 16 Oct 2019

I was pleased to be able to read the information and undedstand what i was signing up for and the turn around time was quicker than expected. Good job.

Australia, 01 Jun 2018

I spoke with Emma Rohl she made a difficult time an easier process for me. She understood how urgent this was and made it very easy Thank you.

Australia, 16 Jun 2018

Thank you for providing such an overall efficient and easy service!

Australia, 11 Jun 2018

I found you very efficient. Received test kit fast also results. I would highly recommend you. Thank you for you excellent service.

Australia, 12 Jun 2018

The service and communication we received were very good. The process in what was a difficult time was made easier by the support and help we received

New Zealand, 30 Jun 2018

Great customer service representative with quick response time.

Australia, 1st May 2017

Very satisfied

United Kingdom, 1st May 2017

Quick and easy service thanks

United Kingdom, 1st May 2017

Keep up the good job

United Kingdom, 1st May 2017

Thank you! You saved my life. I’m not the father! Very fast results came before the date said.

United States of America 01 May 2017

Results were very quick from the time of delivery to the lab. It only took 5 days and that was over the Christmas holidays!

Canada, 24th December 2017

Thank you for fast results and excellent communication!

United States of America, 8th November 2017

The service was beyond my expectations, thank you!

South Africa, 16th December 2017

The most friendliness professional & very helpful staff from start to finish. Highly recommend this fantastic company.

Australia, 09th September 2016

I spoke to Alicia and Gardrina (not sure in the spelling) and they were very helpful. Made my process much easier, with their support. Thank you for your support.

Australia, 22nd September 2016

Customer service officer Caitlyn was very informative and helpful. Very happy with the service. I would recommend to anyone wishing to have a DNA test done. Thank you.

Australia, 9th February 2016

I found the whole process very easy. The people I spoke with on the phone were very helpful and understanding. Thank you for your help. I would be happy to recommend you too my friends if needed.

Australia, 9th February 2016

I found dealing with your service to be easy and totally professional. The results although not what we expected were sent in the timeframe quoted. I thank you all.

Australia, 9th March 2016

You guys are very professional supportive and efficient despite being affordable. It’s not a nice feeling waiting on these kind of results but the whole process went under way smoothly and quickly. Can’t thank you enough.

Australia, 11th March 2016

Very professional and supportive throughout the process. Results came days sooner than expected. I would recommend to anyone.

Australia, 16th March 2016

Great work. Keep up the excellent customer service people love dealing with kind courteous & respectful people.

Australia, 01st April 2016

I can not praise your staff highly enough and would recommend your service to everyone.

United Kingdom, 21st April 2016

All went very well but most appreciated was the actual acknowledgement that you had received the samples. Thanks.

New Zealand, 15th April 2016

Due to family circumstances my required testing dragged out over nearly a year and the team were extremely supportive and helpful at all times. They went above and beyond to try and make a stressful situation as smooth sailing as possible. I would recommend the team’s services to anyone else just on their outstanding customer service skills alone. Thank you so much for making our lives easier. I really appreciate it.

Australia, 29th January 2016

The results I received were what I was hoping for. Thank you for being so efficient. It help to dispel some fears I have had for a long time.

Australia, 25th January 2016

No further comment. Service was very satisfactory and results were prompt. A positive outcome and for me personally a long waited ease of mind. Thank you once again for your services.

Australia, 24th January 2016

Emphasize the good understanding and how quickly they were delivered the results very good service reliable and secure.

Ecuador, 07th January 2015

Very happy with the service I received Thanks very much

Australia, 12th January 2015

the support staff where amazing could not have been more helpful.

Australia, 11th January 2015

Thank you for the easy no -fuss instructions / directions and the option of using a handkerchief as an alternative material.

United States, 09th January 2015

Was happy with service level but did pay for 3 day result. Sample delivered Monday 5th Jan results received Sun 11 Jan. Slightly longer than anticipated but amazed to get results on a Sunday. Had set my mind to waiting another day. So well done there.

New Zealand, 11th January 2015

I found every staff member I spoke to very professional and easy to speak with

Canada, 09th January 2015

Completely satisfied with results

United Kingdom, 08th January 2015

I was very pleased with this company for this service. I had to speak to customer service a few times and they were very professional and efficient with answering all my questions. I was also extremely impressed with the quick turn- around time from the time the sample was tested and the results sent to me. I was given an expected date of arrival and the results came on that date. I was very pleased !! Good job !!!I would certainly use this company again and I would highly recommend this company to others!!

Canada, 05th January 2015

Results were fast thanks.

Switzerland, 03rd January 2015

Deciding to venture into the unknown area of DNA testing has been rewarded with professional and efficient service. Thank you

Australia, 29th May 2015

Happy with the fast and professional service we got from Easydna. If ever needed again we use again as we know it’s safe and reliable

Australia, 09th May 2015

A great experience in difficult times. Thank you for delivering the promise.

Australia, 13th May 2015

Extremely happy with the service provided. Results were received within 4 working days. Thank you so much!

Australia, 06th May 2015

The service was very fast . I had my results 3 days before I expected . Thank you

United Kingdom, 23rd May 2015

Excellent service on the phone & by email. Testing & results very efficiently done. I would highly recommend your company to others. Thank you.

Australia, 07th May 2015

Quick service from receiving pack after payment and ordering online to email with conclusive evidence

United Kingdom, 22th May 2015

Very happy with the service I received Thanks very much

Australia, 12th January 2015

the personal interest and attention from the staff I spoke to on the phone including the call back from the geneticist was fantastic. Really appreciated the professional friendly and personal approach of staff.

Australia, 16th January 2015

I liked the quick responds from the company. And I also like how they email the results too. Its got all the info I needed and paying £99 I think is a very good price

United Kingdom, 15th January 2015

Very good service and professional consultancy

New Zealand, 18th January 2015

Response rate to emails sent where fast and very informative. Customer service exceptional and results are easy to interpret and understand.

Ireland, 03rd June 2015

I have done the baby gender test twice now and received the same results both times. Hoping it is correct!

Australia, 05th June 2015

Easy to communicate with all questions answered fast.

Australia, 20th January 2015

Was fast snd easy web site was great had all the info I needed and the lady on the phone was very helpful didn’t judge 🙂

Australia, 02nd June 2015

Just like to say thankyou for your help and a very professional service I couldn’t have been any more satisfied with the service you provided for me test kit was sent out prompt and lady I spoke to on phone was very informative

United Kingdom, 21st January 2015

I’m very satisfied with the service provided and would recommened easydna to others. Thanks for a speedy and straight forward service.

Great Britain, 03rd June 2015

Thanks you very much for your fast efficient and easy to understand service. I now know that I am the biological father of my child and I am overjoyed at this fact.

Great Britain, 09th June 2015

Results came quicker than stated which was good.

United Kingdom, 19th January 2015

Very professional and honest service. Not the result we were hoping for but at least we are left in no doubt thanks to your company

Great Britain, 10th June 2015

Your colleagues from the customer service were very friendly and supportive. Thank you for making this paternity test so simple efficient and easy for us. Doing this kind of a test is a very lonely moment and Easy DNA makes the process psychologicaly financialy and technicaly bearable.

Switzerland, 10th June 2015

Your service was recommended via the Australian Twin Registry. It was a very straight forward process for knowledge that has eluded us all our lives. Thank you.

Australia, 19th June 2015

I would like to thankyou very very much for your amazing service. My twins had their 21st party tonight and we thought the results wouldn’t make it back in time. But you are the best and the results made it before the party! Happy days!! You made our identical twin girls 🙂 🙂 very happy and surprised. Thankyou again and keep up the great work. Kylie 🙂

Australia, 27th June 2015

I felt very confident using your service and was very happy with the whole procedure. Many thanks

United Kingdom, 18 Sep 2015

Thank you kindly. You have solved a 14 year long mystery for us.

New Zealand, 21st January 2015

Very positive experience. Phone calls/emails helped to clarify things and I always received prompt responses.

United States, 28 June 2015

Terrific customer service and a very efficient service. Highly recommended

United Kingdom, 18 Sep 2015

Great service prompt and efficient

United Kingdom, 17th January 2015

Glad I did it. We were always told by our Mother that we were non identical. Now I know the correct answer we are identical

Australia, 17th June 2015

It was a very good experience. I am very satisfied with the delivery times and support

Switzerland, 03 Sep 2015

Was happy with service and would recommend you to any friends or people requiring this service. Thankyou for your help with regards Tony Ashord

Australia, 17th June 2015

Excellent job and very professional service provided

South Africa, 03 Sep 2015

Very fast service will recommended to other people

United Kingdom, 12 Sep 2015

Used the service twice. Very quick response time and very informative. Thanks

United Kingdom, 09 Sep 2015

Very pleased with the customer service and the overall process. Thanks a lot

Canada, 08 Sep 2015

Great quick service with really quick email responses

Australia, 03 Sep 2015

I was pleased with your services. I will definitely refer other people who might be in need of your services

United Kingdom, 23 Sep 2015

I am happy that the process was quick and stress free and being at my own home was relaxing. Thank you

South Africa, 24 Sep 2015

Thank you for the great service and prompt turnaround time

South Africa, 25 Sep 2015

Excellent customer service with fast response and a breeze to work with.

Australia, 6th November 2015

The instructions contained within your letter on how to complete the test were comprehensive and easy to understand.

Australia, 29th November 2015

Very good service thank you.

Belgium, 21st January 2015

Pleased with the service very quick and officiant! I appreciated the email stating that my samples had been received.

United Kingdom, 23rd January 2015

Thank you so much

New Zealand, 22nd January 2015

Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!

New Zealand, 22nd January 2015

Great Fast Service.

Australia, 29th November 2015

Great service prompt and efficient

United Kingdom, 22nd January 2015

Great fast service and happy with the results.

Australia, 19th November 2015

I really appreciate your services. Thank you very much.

Australia, 24th November 2015

Very good personal service.

Australia, 25th November 2015

I dealt with Gardrina and Caitlyn. I had a particularly complex case as mother is overseas. Customer service was great and more importantly, it’s not mine!!!!!!!!!!!!!

Australia, 11th November 2015

Quick results. Thank you.

Australia, 12th November 2015

I found your phone support personnel very patient and easy to talk to.

Australia, 11th November 2015

I found the professional way the DNA test was conducted and delivered on time very good. Thank you.

Australia, 6th November 2015

I called you guys many times because I was worried with time because I was applying for VISA but you guys were very fast and always answered my question. I appreciate your good work. Thank you.

Australia, 6th November 2015

We were very happy with how quickly we received our results.

Australia, 7th November 2015

Support service was very helpful with answering my questions. This was appreciated.

Australia, 7th November 2015

Great Service.

Australia, 4th November 2015

Fast easy process.

Australia, 5th November 2015

I found the service to be very professional and helpful. Very prompt service and easy to understand instructions. Will recommend you to others.

Australia, 12th November 2015

Thanks for conducting the Zygosity test I ordered through your company. I was impressed at the speed it was sent to me and how professional the Customer Service was. I was surprised that the results were provided days earlier than the expected date I was given. Thanks again!

Australia, 12th November 2015

Fast results and comprehensive report. Happy thanks!

Australia, 13th November 2015

Thank you for being so fast with the results.

Australia, 9th November 2015

Very good service.

Australia, 23rd November 2015

It was quick and easy. The whole experience was positive.

Australia, 22nd November 2015

Very satisfied with service provided. Easy to use and well explained process.

Australia, 17th November 2015

I found EasyDNA services to be very professional and would recommend them to any prospective clients.

Australia, 18th November 2015

Great turn around time. Faster than quoted.

Australia, 15th December 2015

Thank you for your easy to understand website, samples and emails, to keep us up to date, once you have received the samples.

Australia, 18th December 2015

Very quick and easy to follow clear instructions

Australia, 10th March 2015

Very satisfied with your service.

Australia, 21st December 2015

I found the staff very knowledgeable about the tests & they were able to answer all my questions.

Australia, 11th March 2015

Good service.

Australia, 15th December 2015

I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.

Australia, 19th March 2015

Professional, efficient and results were available prior to expected date.

Australia, 6th December 2015

Positive experience. Helpful staff. Results within a day of funds transferred.

Australia, 6th December 2015

Fast delivery and results. Easy to administer. Good instructions.

Australia, 6th December 2015

I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.

Australia, 19th March 2015

I was/am very happy with the service I received and how quickly my queries were answered/addressed.

Australia, 3rd December 2015

A huge weight has been lifted from us thank you so much we can now move forward as a whole family.

Australia, 8th December 2015

Thank you! This service is great and fast!

Australia, 9th December 2015

After reading all your info on your website, I phoned your office & was very impressed by the professional informative mannerism of your staff. I’m sure that my son’s circumstances are not the 1st that they had heard of, but we were reassured that the test & their results would A- not harm our little man. B- be handled in a very confidential environment. You definitely delivered the kit & their results in a very prompt turn around as promised.

Australia, 17th December 2015

Thank you very much for your services.

Australia, 17th December 2015

Very happy.

Australia, 9th December 2015

Thank you!!!!!!!

Australia, 17th December 2015

The lady at the Brisbane office was very helpful.

Australia, 16th December 2015

I think the service is very professional and would recommend this company to others wanting the same service .

Australia, 20th March 2015

Very easy to use. Very important.

Australia, 10th December 2015

Thank you for your help in this most difficult time.

Australia, 24th March 2015

The quickness of the results was extremely pleasing.

Australia, 10th December 2015

Thank you for your help in this most difficult time.

Australia, 24th March 2015

Great to receive confirmation of each step in the whole process.

Australia, 18th December 2015

There was a couple of hiccups when paying as I was overcharged but I was very happy with the efforts to rectify the situation promptly and also there was a mix up with what forms we needed to fill out but again when brought to your attention there was quick conformation to the fact that the right forms had been completed and which test was being done.

Australia, 25th March 2015

Very happy. Results were in even before due date.

Australia, 18th December 2015

I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.

Australia, 29th March 2015

Very happy & fast results!!

Australia, 10th December 2015

Fantastic service. Results delivered earlier than expected. Thank you

Australia, 29th March 2015

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Australia, 04th March 2015

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Australia, 04th March 2015

Very quick turnaround easy to follow procedures and well informed. Thank you very much!

Australia, 05th March 2015

The only small negative I have was that there was no correspondence from the time of my sample collection to the results stage. I feel I would have appreciated an email confirming that the blood tests had been collected or reached your lab.

Australia, 06th March 2015

I was very impressed at the customer service and pleasant staff it was an emotional time for me so I really grateful how nice the staff was…. Thank you

Canada, 24th March 2015

Thank you for your help in this most difficult time.

Australia, 24th March 2015

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Australia, 04th March 2015

Very quick and easy to follow clear instructions

Australia, 10th March 2015

Very quick turnaround easy to follow procedures and well informed. Thank you very much!

Australia, 05th March 2015

Thank you for the speedy results. very pleased with your service

New Zealand, 11th March 2015

I found the staff very knowledgeable about the tests & they were able to answer all my questions.

Australia, 11th March 2015

I think the service is very professional and would recommend this company to others wanting the same service .

Australia, 20th March 2015

Going through a paternity test is very nerve-racking situation but I found the whole process to be simple and fast.

New Zealand, 26th March 2015

Very satisfied with the service I recieved

Australia, 26th March 2015

I have used your services for myself and my three sisters. Every time I have had the utmost professional service. All email correspondence has been quick and helpful on every level. We have received our results on time. I would recommend your company to anyone needing DNA services. Because of your company myself and my sisters were able to at last know our paternity without any doubt and it has made us all feel complete. Thank you once again….Kindest regards Therese Morris.

New Zealand, 27th March 2015

I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.

Australia, 29th March 2015

Fantastic service. Results delivered earlier than expected. Thank you

Australia, 29th March 2015

The customer service we where given was over and above what l though we would get. They were able to help me through the ordeal very polite and understanding our circumstances. l would like to thank each and everyone of you

Australia, 22nd July 2015

The experience was an easy one with as little stress as possible. The team made it very comfortable for me.

Australia, 22nd July 2015

Very happy with the outcome of the test and how the results were written out to me. (Easily explained). the blood test was very simple to do was not difficult at all no mucking around! Would recommend to anyone thank you

Australia, 14th July 2015

The service was so prompt and satisfactory. I couldn’t believe how fast the whole process took. Keep up the good work

Ireland, 03rd July 2015

Would recommend this company to anyone that needed to have a DNA test done in the future

United Kingdom, 10th July 2015

Great customer service keep up the good work would recommend easy DNA

Australia, 08th July 2015

Very well conducted Just what was required – excellent service! Your website was very informative and clear; the duration of test – perfect; the price – reasonable. I wanted to take the test anonymously without the knowledge of my wife and your service provided that perfectly. Thank you I am satisfied and relieved.

United Kingdom, 24th July 2015

I have recommended this service to other people. This is the 2nd paternity test with easydna I am 100% percent totally satisfied. I had fast and efficient service and have and would recommend easydna to others in the future.

Australia, 29th July 2015

Everything was ok from start to finish

United Kingdom, 23rd July 2015

Very good service do exactly what the promise results were clear and easy to follow.

United Kingdom, 01st July 2015

The service a received was prompt informative and truly professional. Thank you.

United Kingdom, 29th July 2015

Email notifications of the status of the testing process (payment received test pack sent samples received etc) was excellent along with an accurate indication of when the results would be available. I always knew what was happening. Great service. Thank you.

United Kingdom, 10th July 2015

Impressed with the speed in which you replied to my emails.

United Kingdom, 28th July 2015

Speedy service & emails were also responded to in a very timely manner. It’s rare these days to get a “receipt of email” from a real person and I greatly appreciated this from you!

Australia, 02nd July 2015

Timing was great and it was great to receive responses in such a prompt manner

Australia, 14th July 2015

We were told whilst I was pregnant that I was having non-identical twins (I assume cause they were in separate sacs). For 5 years people have always asked if they are identical and I’ve always wondered. I was so glad to have done the test and to find out that they are in fact identical. The process was quick and easy to follow. Thank you.

Australia, 12th July 2015

Very excited to receive the results and finally have the zygosity of my twins confirmed. Thankyou for the prompt easy to use service.

Australia, 10th July 2015

Great communication advising that DNA sample had been received and sent onto lab; and very speedy results

Australia, 09th July 2015

I appreciated the final clarification I requested via email. It was responded to very thoroughly and promptly.

Australia, 01st July 2015

Firstly thank you to you all for the service provided in getting my DNA testing underway. You make a good team.

Secondly, thank you again for the swift response in finalizing my results. You don’t know how much time and effort had been put into getting this arrangement into place as it was ongoing for almost a year and to have it all sorted within 2 weeks is just awesome and therefore I can’t take you enough for your service, much appreciated, in fact the great results brought tears over the phone when I contacted my aunt to give her the good news.

Thank you again for your time and May the Good Lord richly bless you all.

Australia & New Zealand, 25th June 2014

Thank You Erin, Michelle & Sonya in your professional manner in which you conducted this case. The result comes to no surprise to me as I could 100% guarantee the biological relationship with father & child.. Its a shame that the client decided to take this unnecessary approach in the first place after 9.5 yrs to try and delay paying Child Support & the arrears that they are trying to recover from him..& its sad to know that people take these measures!

All the same I appreciate your wonderful support & understanding throughout this case.

Australia & New Zealand, 29th May 2014

Thank you very much for the professional manner in which you have conducted the tests I had requested. The manner in which this delicate situation has been handle by your organisation has been second to none.

Australia & New Zealand, 23rd April 2014

You guys are doing a good job I must say. U helped me a lot. I am a witness to that.

South Africa, 29th January 2014

Ich kann Sie nun weiter empfehlen!

Switzerland, 25th December 2014

Services were all five star.

Australia, 09th February 2011

My customer service representative, Kristy White, was very helpful, informative and professional. She also displayed compassion and sensitivity dealing with an emotional situation such as this. I greatly appreciated her help and the speediness of our test results (4 days early). I would not hesitate to recommend your company to any acquaintances.

Canada, 03rd March 2011

Thank you so much for getting back to us in such a timely manner. This takes off so much pressure and allows them to move on as a family. Again thank you.

Canada, 11th March 2011

I was very impressed with the whole process and glad to know there is something available at such a reasonable price for people to access.

Canada, 11th March 2011

Thanks so much for the final result. Now I can put to rest any thought contrary to the results.

I will be very happy to recomment easyDNA in the future should any of my friends or co-workers require such services.

Kind regards

Australia, 05th April 2011

Awesome customer service! thanks for a great service.

Australia & New Zealand, 13th April 2011

Thank you Vee you have been very helpful 🙂

Australia & New Zealand, 13th April 2011

Thank-You for the mail,esp.early. I appreciate everything you have done to assist me in concluding this test. You have done more than I ever expected,bravo!! I will not try any further testing. I got the hair from my fathers wool hat. He hardly has hair at 93 !! Again, Thank-You for making the process easy..hence the name Easy Dna (no pun intended )

Please pass this message on to your supervisor-they should be reminded of your excellent customer service and your genuin concern for your clients. Again, BRAVO !!!

United States, 26th April 2011

Thank you for your quick response and excellent service. It is appreciated Have a great week

New Zealand, 26th April 2011

Thanks for excellent client service by your company

Haiti, 29th April 2011

I just wanted to write you a note to tell you thank you for all of your patience, understanding and kindness..

…I was reading over the correspondence between us this past few months and I took note of how well you handled my repetitive questions, and rambling. You handled them with professionalism and dignity.

I’m sure you have to deal with a lot of people on a daily basses with regard to this type of ‘sensitive’ matter. but I wanted to say thank you! You have been fantastic. I honestly cant say thank you enough. for the time and care you took with me!

Canada, 13th May 2011

A life changing email for a group of people.

Thankyou so much.

Canada, 16th May 2011

Thank you very much & keep up the good work!

South Africa, 20th May 2011

You made it so easy very professional many thanks.

Australia & New Zealand, 20th May 2011

Thanks for your help I would just say please keep on doing your job, because as you say this is actually a peace of mind test.

South Africa, 10th June 2011

Hi Team, A big thank you to everyone for doing the DNA test. This has made my life an easier one and now I can make up time with my Dad now, that sounds so weird. All the best keep up the great work.

New Zealand, 22nd June 2011

Thank you easy dna for the excellent services provided. i can’t even begin to describe how greate i am, the staff is very professional and they also do follow ups. as a person who works at client oriented industry i learnt a lot from the consultant who was always i contact with me, giving me all updated info, thank you.i sure will recomend easy dna to other people, infact i’ll be like a an ambassador.

South Africa, 25th June 2011

It was my first experience, and with people willing to help u understand is great, so great overall service, thanks.

Australia & New Zealand, 29th June 2011

Results came through sooner than expected. Thank you for helping me find my family.

Australia & New Zealand, 12th July 2011

I appreciate very much, excellent service. Best Regards

New Zealand, 21st July 2011

Thank you for a fantastic service – results received way before time, and everyone we dealt with along the way was extremely helpful and efficient.

South Africa, 23rd August 2011

I have been pleasantly surprised with the high standard of professionalism and prompt communication. My concerns seemed to be important and my case was dealt with sensitively. Even when I called the Auckland office, they were informatuve, friendly and re assured me (Was a difficult time for me).

easyDNA is one of the few customer focussed business’ left. Kudos I would recommend your services to anyone needing them 🙂
Thank you very very much

New Zealand, 02nd September 2011

Your service is easy to access, you are expediant in processing requests and samples and dissemination of results is confidential and such results are distributed through means preferred by customers.

South Africa, 05th September 2011

Excellent customer service. All my questions were answered very promptly and clearly. Thank you very much.

Australia & New Zealand, 22nd September 2011

What an awesome company!

Thanks again so very much! I really appreciate it! Have a great day!

Australia, 04th October 2011

I was afraid my citizenship application could be delayed because of the DNA test, but easyDNA has really exceeded my expectations!

Australia, 06th November 2011

I cannot thank you enough for your understanding and efficient professional communication, you have been great to deal with. You are certainly a credit to the profession you are in and have a great insight into the sensitive nature of the test.

Australia, 19th January 2010

Its a relief and I’m so happy with your professional service your a credit to the industry.

Ireland, 04th February 2010

I am deeply grateful. The result is well worth the money spent. I won’t take up your time with all the reasons why I had doubts. I was not the only one who had doubts. I have loved all three sons equally but this one has been the closest throughout our lives. Of them all he has been the most responsive and the most receptive to whatever teaching I have been able to give. If the results had gone the other way I have no idea how I would have coped – probably gone mad. So you can rest assured that your work is profoundly beneficial.

I am deeply grateful for the way you have dealt with this matter which allows me to really enjoy whatever years I have got left. It also lets me feel able to commit to his children, my grandchildren. It also inclines me to trust that my wife of those days did nothing to delude me about the other two sons and grandchildren from them.

Please believe in the immense value of the work you do and in the sensitive and responsible approach that you bring to the task.

Australia, 05th February 2010

Thank you for your email. Thank your company for the services you have provided for me and our family! I can not sing your praises enough! What an excellent company to deal with! Thank you once again for emailing me so early and putting all our minds at rest!

United Kingdom, 23rd February 2010

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Thank you for the results. Even though we are very surprised by them and not what we expected, it’s good to know the truth once and for all.

Canada, 22nd June 2010

What a great Service, Thank you sooo much for getting back to us so quick and letting us know… Very Happy Customer…

Australia, 13th August 2010

easyDNA, I just wanna say thank you for everything. Good job and God bless.

New Zealand, 27th August 2010

Many thanks for all your help and support

United Kingdom, 03rd September 2010

Its been a little while since I received my DNA results, however, even thou it wasn’t the outcome I may of wanted, I’m very grateful for all the support via telephone and email. Many thanks for every thing and your company will be recommended to others.

Canada, 16th September 2010

Thanks very much for all you’ve done.

Australia, 07th January 2009

I am very appreciated for your excellent service and wishing you a healthy ,happy , prosperous year , young and beatiful for ever

Australia, 27th April 2009

Now thing’s have settled down a little with me finding my biological father I would like to thank you so very very much for everything you have done to help us throughout our DNA testing process. We couldn’t of asked for a better service and we so appreciate everything you have done.

It has taken 16 long years of searching for my dad and now we’ve found each other we are looking forward to catching up on all the lost years & already we are very bonded & have contact every day 🙂 Mandy as far as I’m concerned your a gem & keep up the great service that you have provided for us. Brilliant!

Thank you so much again & all the very best to you 🙂

Australia, 28th May 2009

I just want to Thank You! you have made this extremely hard and difficult situation very easy and uncomplicated. Thank you once again.

New Zealand, 09th June 2009

I just wanted to say a quick thank you to all involved for an effortless and smooth service I have received from the team. I expected things to be more complicated than they were and I’m glad I chose easyDNA for handling my case with speed and clear polite communication. Thank you!

United Kingdom, 11th June 2009

Thanks for you prompt results

United Kingdom, 15th September 2009

Thank you so very much for your prompt reply to my enquiry. Our circumstances have been very tragic, and it has taken me quite some time to get my head around the full implications of this DNA result. Thank you again, the assistance you and EasyDNA have provided to my family has been invaluable, and we are so very grateful.

Australia, 21st September 2009

I have to say a very big thank-you to you guys for your sensitivity and level of service. Yes, we had received the results and they have finally put to rest any doubts so that we can all move forward now and love this little girl unreservedly.

Australia, 25th September 2009

Thank you so much for providing peace of mind for us. We are overwhelmed and overjoyed at this news! What a wonderful service you have provided to this family. Thank you, thank you, thank you!

Canada, 15th October 2009

Thank you Mandy and to easyDNA, for getting the results through so quickly!

Australia, 27th October 2009

Thank you for the email and the time you spent to listen & talk to me. Not being able to talk to anyone has been very hard and depressing, I really appreciate it. Thank you so much.

Australia, 03rd November 2009

Many thanks for you email. I can confirm that I received the results of the DNA twin test and that I was very pleased with the service that you provided.

United Kingdom, 11th November 2009